Good Design~2018 Sep 26
Works well and is very awesome2018 Sep 18
1.1 Check whether the Smart Plug is powered on or not.
1.2 Check whether your mobile device is connected to 2.4G WIFI network.
1.3 Check your network connectivity. Make sure the router is working properly:
1.3.1 If the router is dual-band router, select 2.4G network and then add Smart Plug.
1.3.2 Enable the router’s broadcasting function.
1.3.3 Configure the encryption method as WPA2-PSK and authorization type as AES, or set both as auto.
1.3.4 Wireless mode cannot be 11n only.
1.3.5 Check whether there are too many WIFI signals near the plug.
1.3.6 Check whether the number of devices which router has connected reaches the amount limit. Please try to turn off some devices' WIFI function and configure the Smart Plug again.
1.3.7 Check if router's wireless MAC filtering function is enabled. Remove the device from filter list and make sure the router allows the connection with the smart plug.
1.4 Make sure the password of your WIFI network entered in APP is corrected when you add the Smart Plug.
1.5 Make sure the Smart Plug is in ready for APP-Config: the indicator light blinks blue quickly (twice per second) for quick mode configuration, blinks blue slowly (once every 3 seconds) for AP mode configuration.
1.6 Repeat the APP-Config process.
1.7 Factory reset the Smart Plug and try to add it again.
The Smart Plug and the mobile device are required to be under same WIFI network (2.4G) when you add the Smart Plug for the first time.
After successful device configuration, you can remotely control the device through a 2G/3G/4G cellular network.
Open the APP, go to "My home" page > click the button of device you have connected > click the bottom in the right upper of the page > find the “Share devices” in the “Other” part. Now you can share the device with added family members.